Sandy Balls Holiday Village | Other in Godshill

Could be a little bit cleaner, but I think it depends on the house. No towels, no hoover. Otherwise its a very nice place to spend time with the family. Very quiet and clean.

I was annoyed at having to pay £45 to take my little dog and then when we arrived there wasxan offer on that dogs were FREE and would not refund me ! Coz i booked early in the year before the offer !! Also expected towels and had to hire them at a cost of £6 Also no WiFi in the lodge !! Ugh ! Also only one resturant bar was open except on our last night ( Thursday)'

Lodge was very tried and poorly up kept inside, especially on the outside. Should not be advised has a superior lodge it was very basic, very poor standard. The outside was unusable, outside furniture was dirty and broken. However, the lodge was in a nice woodland setting in a good area for exploring the new forest with plenty of lovely walks. Cannot really comment on the facilities on the site, as we didn't use, although they looked good for anyone with a young family, with plenty of entertainment happening. Found the staff in reception very rude, no welcoming what so ever

Great place for holidays. The house was clean and tidy. The pool was great but basic and they closed just the toddler pool while we’re there for no reason. The activities are great. We done the range rovers, it was great as only 2 people doing it but it would be very small if more people participating. The restaurant was great and food was nice.

The location is superb and convenient to get to places with ease. We were disappointed with reception staff upon arrival. No real welcome, no clear message of how to find our caravan (too busy having personal conversations). No information on how to use items, no clear message that WiFi wasn’t available although we had expected WiFi (thought we had booked a place with WiFi) explained we has a child with ASD hoping we would have been offered an upgrade but no…so don’t be blinkered that you have paid for luxury but definitely nothing luxury about their caravan. On the surface the caravan did look clean until we were removing sofa cushions looking for the bed - crisps, money, dust, fluff not pleasant. In storage outside old boots that’s obviously been left behind. No bedding for sofa bed, waited 4 hours then contacted out of hours, must say they were VERY good. Facilities on site were good and our 14 year old enjoyed the amusements. Again staff there were good.

Staff are really friendly, activities were great and resaonably priced for what you got. Caravan had a few things that need sorting, eg scrates over table, mould arond the bath, handles broken and shower head leaking but other than those small things caravan was clean and was a pleaseant stay. Would definitely go back.

Lodge Vista 84 needs cleaning as very grubby and dusty, fridge smells and needs defrosting asap oven has no temp marks so you can’t cook anything. Bathroom mouldy and limescale needs addressing!! Hot tub tube like a warm baht overall dilapidated-and in need of refurb sgame the pictures doesn’t show that before you book it!!

Lodge was nice and clean albeit small. Area was nice with lovely walks nearby. Lots to do on site, gym, swimming, arcade, soft play, restaurants, shop etc. Pool changing area needs a good clean and shop is expensive. Other than that place is nice, right in the middle of the New Forest,

This was our third stay at Sandy Balls. The housekeeping staff work tirelessly and the units are always spotless. We have a welcome gift for our dog (which is much appreciated!) and the facilities are great on site (the restaurants and pool). Some of the other residents were not so great, but that is to be expected on any UK staycation type place - unless you have the entire place to yourself, there are always people that don't get along. The Sandyballs team (Especially the out of hours wardens) are amazing and so polite, kind and helpful. We love staying here, despite the freezing cold february weather!

The lodge itself was great. It was spotless throughout and very well presented. The park was excellent too, with fantastic facilities. The only problem I had was with the signage. The area name signposts, were too few and spaced too far apart, so it was more difficult to find my lodge. Also they were not lit so finding my way back to my cabin by foot after dark in the rain, was so problematic that I had to call guest services. The assistant I phoned was very helpful though and showed up in minutes even though reception was closed. He also escorted me to my lodge, finding it straight away.