TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Skiing
Wellness Facilities
Spa
Fireplace
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Heating
Internet
Kitchen
Laundry
This smoke-free hotel features 3 restaurants, a full-service spa, and a fitness center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. The Pollux offers 35 accommodations with minibars and safes. A pillow menu is available. 80-cm flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Recreational amenities at the hotel include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Arrivals & Check-in
Contactless check-in, practical layout, settle straight in
Hotel · Zermatt
Arrival
Check-in start time: 3:00 pm; check-in end time: 11:00 pm late check-in subject to availability minimum check-in age: 18
Summary: The hotel’s excellent location is complemented by a clean and well-maintained room.
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chung ming
·
Oct 3, 2026 07:02:17 PM
Summary: It would have been great if there was a slope for carry-on suitcase/wheelchair people.
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yuko
·
Jul 30, 2026 09:23:38 PM
Summary: Great property, excellent location, close to all the shopping and to the train station.
Rooms are a very comfortable and cozy.
Staff were excellent.
SUPER cosy bar!
Read More
Jason
·
Jul 12, 2026 10:51:51 PM
View more reviews
The Pollux Reviews
Summary: The hotel’s excellent location is complemented by a clean and well-maintained room.
chung ming
·
Oct 3, 2026 07:02:17 PM
Summary: It would have been great if there was a slope for carry-on suitcase/wheelchair people.
yuko
·
Jul 30, 2026 09:23:38 PM
Summary: Great property, excellent location, close to all the shopping and to the train station.
Rooms are a very comfortable and cozy.
Staff were excellent.
SUPER cosy bar!
Jason
·
Jul 12, 2026 10:51:51 PM
Summary: Close to train station, restaurants activities and shopping,
Nice vkesn well appointed room, including mini fridge and in room safe,
Breakfast was good and included, reasuurant on site with several options including Swiss Fondue, hotel did have an elevator, I understand that they offer a hot tub,
Standard late check out of noon,
Only dislike was the tub ( narrow )
And the shower configuration, mounted in the center, Mot the front front or rear of the tub,. It felt precarious standing in the narrow tub to shower,
However I would consider staying here again,
Everything else was great
Jake
·
Jul 4, 2026 06:12:40 PM
Summary: Great location and very freindly staff. Breakfast was great as well.
Gregory
·
Jun 11, 2026 07:32:43 PM
Summary: Clean room with Mountain View. Amenities are not the most modern. Breakfast table setting is not the mostly friendly for solo travelers.
Menghui
·
May 29, 2026 03:35:44 AM
Summary: Breakfast was ok not so great only bread and cereal and egg.
Nujhat
·
May 24, 2026 01:53:35 AM
Summary: Clean but small room. Awesome breakfast.
Walkable to Zermatt train station.
Angie
·
May 19, 2026 09:19:11 AM
Summary: Beautiful cozy hotel in a great location. We really enjoyed our stay. Highly recommend.
Ivelisse
·
Apr 26, 2026 02:38:07 PM
Summary: Clean and fresh room, a very nice spa area, and excellent breakfast and service. Despite being located on the main street, it was very quiet at night. Only 3 minutes from the train station and right in the center of everything.
The hotel also offers a very spacious ski room, which is perfect for winter stays, as well as a billiard table for those who enjoy playing. There is also a restaurant and bar at the hotel - one of the best in the village.
We would definitely come back!
Aleksandra
·
Mar 22, 2026 09:52:48 PM
Good to know · before you book.
Check-in
Check-in start time: 3:00 pm; check-in end time: 11:00 pm late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before noon
Pet Policy
No pets or service animals allowed
Child Policy
Children are welcome. kids stay free! one child 2 years old or younger stays free when using existing bedding. rollaway/extra beds are available for chf 45 per night.
Payment Policy
Nearby parking fee: chf 20 per day (49213 ft away) rollaway bed fee: chf 45 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Stay length
1 Night minimum.
Other Policy
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Booking
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FAQs
Frequently asked questions
01 / 07
Is this The Pollux pet-friendly for guests?
No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.
02 / 07
Does the The Pollux have a swimming pool?
No, this The Pollux does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.
03 / 07
How much does it cost per night to stay in The Pollux?
Best-rates for the The Pollux starts from $300 per night with includes TV, Wheelchair Accessible, Balcony/Terrace, Accessibility, Security/Safety, Business Services, Sports/Activities, Bedding/Linens, Skiing, Wellness Facilities, Spa, Fireplace, Restaurant, Bar, Toiletries, Guest Services, Entertainment, Breakfast, Child Friendly, Heating, Internet, Kitchen, Laundry with all other facilities. Sonder is dedicated to ensuring every traveler enjoys a comfortable and exceptional stay, whether traveling solo, with a partner, with a pet, or with the whole family.
04 / 07
Is The Pollux a family-friendly place to stay?
Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.
05 / 07
Is the The Pollux wheelchair accessible or offer services for disabled guests?
Based on the information received from our partner, the The Pollux is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.
06 / 07
What is the minimum night stay policy for the The Pollux?
Based on the information reported by the owner or manager, the The Pollux indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.
07 / 07
What cancellation policy is in place for The Pollux?
Based on the information reported by the owner or manager, details for the cancellation policy for the The Pollux are as follows: Cancellation Policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.
No, this The Pollux does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.
Best-rates for the The Pollux starts from $300 per night with includes TV, Wheelchair Accessible, Balcony/Terrace, Accessibility, Security/Safety, Business Services, Sports/Activities, Bedding/Linens, Skiing, Wellness Facilities, Spa, Fireplace, Restaurant, Bar, Toiletries, Guest Services, Entertainment, Breakfast, Child Friendly, Heating, Internet, Kitchen, Laundry with all other facilities. Sonder is dedicated to ensuring every traveler enjoys a comfortable and exceptional stay, whether traveling solo, with a partner, with a pet, or with the whole family.
Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.
Based on the information received from our partner, the The Pollux is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.
Based on the information reported by the owner or manager, the The Pollux indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.
Based on the information reported by the owner or manager, details for the cancellation policy for the The Pollux are as follows: Cancellation Policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
Neighborhoods of Zermatt City Centre
Every few blocks, a different Zermatt City Centre.
From historic streets to leafy waterfront, each neighborhood offers its own way to spend a day in the city.
Aparthotels & Design Hotels Near Zermatt City Centre, Zermatt
Free buffet breakfast available daily 7:30 AM–10:30 AM
3 restaurants
Coffee/tea in common area(s)
Minibar
Coffee/tea maker
Parking
Offsite parking within 9 mi (CHF 20 per day)
Roundtrip airport shuttle (surcharge)
Ski shuttle nearby
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Tile flooring in room
Hardwood flooring in room
Activities
Ski equipment rentals
Ski area
Hiking/biking trails
Ski runs
Skiing
Ice skating
Sledding
Rock climbing
Ski lifts
Cross-country skiing
Skiing lessons
Mountain biking
Wildlife and game viewing
Snowshoeing
Downhill skiing
Golf lessons
Golfing
Snowboarding
Steam room
Fitness center
Sauna
Arcade/game room
Full-service spa
Bicycle rentals
Entertainment
Cable/satellite channels
80-cm flat-screen TV
General
Meeting room
Business center
Free newspapers in lobby
Front-desk safe
ATM/banking services
Elevator
Banquet hall
TV in lobby
Smoke-free property
Fireplace in lobby
German
Italian
English
French
Spanish
Guest Services
Ski passes
Snow sports gear
Multilingual staff
Luggage storage
Ski storage
Dry cleaning service
Daily housekeeping
Porter/bellhop
Tour/ticket assistance
24-hour front desk
Concierge services
Laundry facilities
Hair salon
Arcade/game room
Laundry facilities
Snack bar/deli
Internet
Available in some public areas: Free WiFi
Available in all rooms: Free WiFi
Outdoors
Terrace
Garden
Spa
Massage - sports
US $300/ NightBest price guaranteed
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GuestsAges 13 or above
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Bahnhofstrasse 28, Zermatt, 3920, Switzerland
320 reviews
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Skiing
Wellness Facilities
Spa
Fireplace
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Heating
Internet
Kitchen
Laundry
Shower/tub combination
Blackout drapes/curtains
8.4
Parking
Pet Friendly
Pool
View
Hot Tub
