Hotel in Zermatt City Centre, Zermatt

The Pollux | Hotel in Zermatt City Centre, Valais

Map-iconBahnhofstrasse 28, Zermatt, 3920, Switzerland
9.6 · Exceptional 315 reviews315 reviews Child FriendlyChild Friendly Wheelchair accessibleWheelchair accessible TVTV Wheelchair AccessibleWheelchair Accessible
Zermatt City Centre Hotel | The Pollux
Zermatt City Centre Hotel | The Pollux
Zermatt City Centre Hotel | The Pollux
Zermatt City Centre Hotel | The Pollux
Zermatt City Centre Hotel | The Pollux

The Pollux

At this property
TV TV Wheelchair Accessible Wheelchair Accessible Balcony/Terrace Balcony/Terrace Accessibility Accessibility Security/Safety Security/Safety Business Services Business Services Sports/Activities Sports/Activities Bedding/Linens Bedding/Linens Skiing Skiing Wellness Facilities Wellness Facilities Spa Spa Fireplace Fireplace Restaurant Restaurant Bar Bar Guest Services Guest Services Breakfast Breakfast Child Friendly Child Friendly Heating Heating Internet Internet Kitchen Kitchen Laundry Laundry

This smoke-free hotel features 3 restaurants, a full-service spa, and a fitness center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
The Pollux offers 35 accommodations with minibars and safes. A pillow menu is available. 80-cm flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.


Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Arrivals & Check-in

Contactless check-in, practical layout, settle straight in

Hotel · Zermatt
Arrival
Check-in start time: 3:00 pm; check-in end time: 11:00 pm late check-in subject to availability minimum check-in age: 18
Design
1 Bedroom
Bath products
1 Bathroom
Tech
WiFi and entertainment where listed in amenities
Bedrooms & Baths

Compact stay with a practical layout

Toilet paper Toilet paper Soap Soap Bathrobes Bathrobes Shower/tub combination Shower/tub combination Towels Towels Shampoo Shampoo Hair dryer Hair dryer Private bathroom Private bathroom Blackout drapes/curtains Blackout drapes/curtains Pillow menu Pillow menu
Property Amenities

Comforts and facilities at this stay

InternetInternet
Child FriendlyChild Friendly
KitchenKitchen
TVTV
AccessibilityAccessibility
Business ServicesBusiness Services
Guest Reviews

The Pollux Reviews

“It would have been great if there was a slope for carry-on suitcase/wheelchair people.”

yuko · Jul 30, 2026 09:23:38 PM

“Close to train station, restaurants activities and shopping, Nice vkesn well appointed room, including mini fridge and in room safe, Breakfast was good and included, reasuurant on site with several options including Swiss Fondue, hotel did have an elevator, I understand that they offer a hot tub, Standard late check out of noon, Only dislike was the tub ( narrow ) And the shower configuration, mounted in the center, Mot the front front or rear of the tub,. It felt precarious standing in the narrow tub to shower, However I would consider staying here again, Everything else was great”

Jake · Jul 4, 2026 06:12:40 PM

“Clean room with Mountain View. Amenities are not the most modern. Breakfast table setting is not the mostly friendly for solo travelers.”

Menghui · May 29, 2026 03:35:44 AM

Good to know · before you book.

Check-in
Check-in start time: 3:00 pm; check-in end time: 11:00 pm late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before noon
Pet Policy
No pets or service animals allowed
Child Policy
Children are welcome. kids stay free! one child 2 years old or younger stays free when using existing bedding. rollaway/extra beds are available for chf 45 per night.
Payment Policy
Nearby parking fee: chf 20 per day (49213 ft away) rollaway bed fee: chf 45 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Stay length
1 Night minimum.
Booking
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FAQs

Frequently asked questions

01 / 07
Is this The Pollux pet-friendly for guests?
No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.
02 / 07
Does the The Pollux have a swimming pool?
No, this The Pollux does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.
03 / 07
How much does it cost per night to stay in The Pollux?
Best-rates for the The Pollux starts from $394 per night with includes TV, Wheelchair Accessible, Balcony/Terrace, Accessibility, Security/Safety, Business Services, Sports/Activities, Bedding/Linens, Skiing, Wellness Facilities, Spa, Fireplace, Restaurant, Bar, Guest Services, Breakfast, Child Friendly, Heating, Internet, Kitchen, Laundry with all other facilities. Sonder is dedicated to ensuring every traveler enjoys a comfortable and exceptional stay, whether traveling solo, with a partner, with a pet, or with the whole family.
04 / 07
Is The Pollux a family-friendly place to stay?
Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.
05 / 07
Is the The Pollux wheelchair accessible or offer services for disabled guests?
Based on the information received from our partner, the The Pollux is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.
06 / 07
What is the minimum night stay policy for the The Pollux?
Based on the information reported by the owner or manager, the The Pollux indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.
07 / 07
What cancellation policy is in place for The Pollux?
Based on the information reported by the owner or manager, details for the cancellation policy for the The Pollux are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.
No, this The Pollux does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.
Best-rates for the The Pollux starts from $394 per night with includes TV, Wheelchair Accessible, Balcony/Terrace, Accessibility, Security/Safety, Business Services, Sports/Activities, Bedding/Linens, Skiing, Wellness Facilities, Spa, Fireplace, Restaurant, Bar, Guest Services, Breakfast, Child Friendly, Heating, Internet, Kitchen, Laundry with all other facilities. Sonder is dedicated to ensuring every traveler enjoys a comfortable and exceptional stay, whether traveling solo, with a partner, with a pet, or with the whole family.
Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.
Based on the information received from our partner, the The Pollux is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.
Based on the information reported by the owner or manager, the The Pollux indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.
Based on the information reported by the owner or manager, details for the cancellation policy for the The Pollux are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.
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US $394/ Night Best price guaranteed