The Royal Kelowna | Hotel in Kelowna Central Business District, British Columbia

“Excellent location and very large rooms with lots of space and great amenities.”

“Lovely room, great view, huge balcony. Very good location. Not a very helpful or knowledgeable clerk on front desk.”

“Great location friendly staff”

“We had a great stay! The rooms were great for a larger family getaway. Could use minor updates but they were really lovely overall. The pool was great and staff were kind. Anything missing (ie restaurant, shops, coffee) is right next door which was very convenient.”

“We were underwhelmed. No USB ports for charging electronics. Have not experienced that in a hotel room for over 10 years. Plumbing was sub-standard. Drain in sink in bathroom drained extremely slow. Still some water in sink in the morning from evening before. Toilet- had to hold lever down several seconds to get complete flush. All taps were loose at base. No glasses in bathroom for oral health. Kitchen had water all over the floor, I almost slipped but I caught myself. Called switchboard and maintenance came and cleaned up. It was dishwasher that was leaking. Broken glass in dishwasher. Dishwasher not emptied prior to us arriving. Mirror in bathroom not wiped clean. Lamp in living room dusty on shade. We’re not picky, just an expectation for the price paid per night ( over $500/night)”

“Need more from the cleaning staff. The check-in was amazing, twice now my room has been ready before the check-in time. Thank you for that!!! The amenities are great and the rooms are very comfortable.”

“Out pool was good and nice view”

“Our King suite was spacious and comfortable and we loved our private large terrace with an incredible view of the park and the lake. The rooftop pool and hot tubs were excellent and again with the amazing views. We borrowed bikes to ride down the waterfront and found the location perfect for walking downtown and by the water. We will definitely stay here again!”

“Perfect location”

“For the price of what you pay to stay here, the extra fees are atrocious! Not only do you have to pay for parking every day, you have pay the resort fee and then the Bellstar fee. It's pretty awful. The resort fee should be consolidated for everything. Paying over $3k to $4k when staying there, these added costs are ridiculous. I had to pay $2.50 for a toothbrush and the smallest tube of toothpaste ever!!!! The Grand does not charge you, and they give you free water in the rooms. The only reason I am staying here is because The Grand was not available. It's not that the rooms and amenities aren't good, it's what you have to pay extra and you don't even get water.”