Heritage The Villas | Hotel in Bel Ombre

Wonderful Family Getaway – Outstanding Service! Our stay at Heritage The Villas was absolutely fantastic. The facility itself is wonderful, offering everything we needed for a perfect family vacation, and the service was genuinely outstanding from start to finish. The staff consistently made sure we were well taken care of. The only piece of constructive advice I have for the property management is regarding the windows and doors. The weather during our stay was so lovely, but we couldn't leave the doors or windows open to enjoy the fresh breeze without inviting bugs and insects inside. Installing screen nets on the doors and windows would completely solve this issue and allow guests to fully enjoy the beautiful climate indoors. Overall, it was a superb experience, and we highly recommend it!

It’s our third time in Mauritius and we always stay at the Le Telfair. It has not changed in 18 years which is what we love about it. Amazing food, service and scenery.

Great private villa

Attractive sport opportunities, many different restaurants to chose of, very friendly staff.

Fantastic stay, couldn't have asked for more. Excellent villa with the perks of hotels. All the staff were very helpful and welcoming in ensuring our stay was very memorable. Will definitely recommend to family and friends. With limited vegetarian options in some restaurants, they were very flexible in providing other choices for us (especially chef Harjit at Zafarani). I'd like to thank Dhanraj Pateetroy (Front Office Manager) for his help in arranging things before we got here via a regular exchange of emails and Melanie (Front Office Officer) for her ongoing support during our vacation. She went above and beyond to ensure our stay was enjoyable. If you're vegetarian, then the half board option isn't suitable as you're limited to a few restaurants which don't have that much choice for vegetarians. We originally booked half-board but then had to cancel and re-book as villa only when we were notified of the restaurant restrictions. We ate at the restaurants every evening but ended up having breakfast at the villa as the breakfast options were very limited for vegetarians but cost over £20 each.

This place was much better than our expectations. It was in a golf course, where there was a river behind us, after that lush green grassland. There was a small private pool. The interiors of the Villa were very modern. The kitchen was thoughtfully designed. It was best stay in Mauritius.

Amazing location, stayed in a villa with complementary golf cart to get around. Super friendly staff (especially housekeeping!)

Its alright, However, there are big room for improvement in service

Overall stay at Heritage was great! Will definitely come back (after learning a few lessons). Positives: + The villa itself is gorgeous. Very well setup, great views. + All inclusive option (for Awali) is quite reasonable for Mauritius, take it if you're planning to be at the resort most of the time + Service was generally good. You're assigned a person who helps with reservations, admin and they were largely on top of their stuff Negatives: + You have to push the staff to get many things. I arrived for my 2 pm check-in but the place wasn't ready. Initially, they wanted to keep me in a small room at the venue (no bed, but a shower), but when I pushed for somewhere to rest, I was offered an alternate villa instead for a couple of hours before the next one was ready + The food is very expensive (if you're not on all-inclusive). Dinner per person for example was $80 per person + The restaurants on all-inclusive are not available many times. You have to reserve, and there's no guarantee you'll get anything

We recently stayed at the Heritage Villas. We chose the villa as it was attached to 2 hotels which allowed us to use all of their facilities. What we didn't know until arrival was that both hotels were closed for refurbishment and will be for another few months! I strongly feel that we should have been told this before arrival. If we had, then we would have chosen to stay on a different part of the island with more choice of restaurants. We were allowed to use The Outrigger hotel's facilities which had 3 restaurants. On arrival one evening we realised that one was very expensive, the buffet was fully booked so we went to the Mauritiun themed night at the final choice. At around £60 per head with no drink, although we enjoyed the evening it was an expensive night! We also ate at the C Club one evening but there was no atmosphere as there were only diners at 3 tables. We felt rushed at our meal as we felt that we were holding up the staff from going home. The villa itself was luxurious and in a stunning location with views to the golf course and in the distance, the sea. We enjoyed playing golf most days. Therefore we would highly recommend the villas but not while the hotels are closed! We had also planned to treat ourselves to an evening meal at the Chateau but guess what- closed for refurbishment! Pleas be honest with customers and if parts are closed for refurbishment then make it clear in the literature.